When I contacted Woot again to inform them that I had never received the warranty information, they told me they "could no longer provide any assistance."Īs the retailer, is federally required to provide certain documentation concerning warranties. Next Woot told me that they had contacted KMS and the documentation would be mailed directly to me. LG very clearly indicated that they never provide warranties for refurbished products. I wish I could attach photos so you can see how badly they screwed up. They got my money and my sister thinks I have lousy taste.
I never got any notice of the ordered item being out of stock, and never told them to ship her whatever they wanted! Now, it's too late to return. That is when I discovered, to my utter dismay, that she got an ugly wicker torch THING in its place. I only travel to see my sister and mom once a year in March. As it turned out, that was NOT what she got. I got 3 emails from WOOT! confirming the order, of the order being shipped and subsequent delivery, all with a picture of the correct item. On 11-10-18 I ordered a Tiki Fire Sculpture - the 25-inch Huntington Metal Patio Torch, to be shipped to my sister across the country in Utah. Thank you for your help! Original review: March 21, 2019
As a result, I am now giving them an average, 3 star rating. After applying much pressure, on various platforms, on Woot for shipping the wrong product to my sister, they issued a full refund.
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